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Harbor House Operations

Local prototype
HHDemo AdminMulti-location owner
Home/Dashboard

Operations overview

One dashboard for guest communication and revenue touchpoints.

This main view brings together call handling, reputation flow, menu publishing, and customer outreach so operators can spot issues before service feels them.

3 active locations2 launches in progressWeekly health review

142

Calls answered today+12.4%

318

Review scans+8.1%

26

Menus published99.98% uptime

14.2K

CRM audience+624 contacts

Location snapshot

Portfolio health

A quick read on how each restaurant is performing across the four modules.

Harbor HouseLive
  • AI Reception: Live
  • QR Reviews: 4.8 score
  • Menus: Spring menu published
  • CRM: 2 campaigns running
Mesa GrillLive
  • AI Reception: After-hours fallback active
  • QR Reviews: 18 private notes pending
  • Menus: OCR review needed
  • CRM: Segment refresh tonight
North Street CafeLive
  • AI Reception: Training mode
  • QR Reviews: Google funnel healthy
  • Menus: PDF + custom page live
  • CRM: Weekly newsletter queued

Action queue

What needs attention next

The highest-value work to unblock before go-live.

Finalize Harbor House call script

Confirm booking handoff rules, VIP handling, and after-hours voicemail fallback.

Approve Mesa Grill OCR output

Three menu sections need image assignments and price confirmation before publishing.

Import loyalty contacts

Latest Toast export is ready for mapping and consent filtering inside CRM.

Weekly trend

Engagement signal

A placeholder analytics panel for cross-module performance once live data is wired.

Module focus

This week's performance themes

Each module has a different success metric, but they should reinforce the same guest journey.

AI ReceptionAnswer rate is strong

Missed calls are down, but one location still needs after-hours routing cleanup.

QR ReviewsPositive review flow is working

Private feedback shows a recurring wait-time complaint during weekend dinner service.

MenusVisual menus are almost ready

Two seasonal items need final imagery before the branded menu pages go public.

CRMAudience growth is healthy

Imported guest lists are large enough to support segmented lunch and dinner campaigns.

Launch checklist

Milestones before Vercel deployment

The visual layer is ready to support deeper implementation.

  • Connect authentication and tenant-aware permissions
  • Persist core dashboard data in Postgres
  • Add upload flows for menus and customer CSVs
  • Wire Twilio, review routing, and outbound messaging APIs