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AI Reception
Train the front desk voice before calls ever touch staff.
This tab is built for phone onboarding, call-routing clarity, and context management so each restaurant answers like a polished host stand.
Twilio readyMarkdown instructionsAfter-hours logic
11s
100%
38
Connection status
Phone setup and routing
Everything the operator needs to activate and trust the AI receptionist.
Main lineConnected
- Number: (555) 201-4490
- Backup line: (555) 201-4499
- Business hours: 11:00 AM to 10:00 PM
- Escalation owner: Floor manager
Call flowVersion 3
- Greeting and welcome
- Reservation or menu intent detection
- Urgent issue escalation
- After-hours voicemail and SMS follow-up
Live script
Instruction pack preview
This should become an editable markdown editor backed by version history.
## Guest handling priorities
1. Confirm if the caller wants a reservation, pickup update, or general information.
2. Keep tone warm, concise, and restaurant-specific.
3. Escalate allergy concerns, VIP requests, and large party bookings to staff.
4. If the restaurant is closed, offer hours, location, and voicemail capture.
Hours and fallbacks
Coverage schedule
A visual placeholder for the hours editor and fallback behavior.
Mon to Thu11:00 AM to 9:30 PM
Fri to Sat11:00 AM to 11:00 PM
Sunday10:00 AM to 8:00 PM
Closed flowCapture voicemail, send SMS confirmation, flag follow-up
Recent outcomes
Call handling review
A future table for transcripts, tags, and escalations.
Reservation request routed successfully
6:14 PM. Party of four transferred to booking workflow and confirmed.
Allergy question escalated
5:52 PM. Caller asked about shellfish cross-contact and was sent to staff.
After-hours voicemail captured
12:08 AM. Follow-up task created for the opening manager.